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Terms & Conditions |
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Payment
& Prices Delivery
Your right to cancel
Image quality requirements
Order process: Design Services
This website advertises the services of and sells cards and personalised gifts made by Oops Pardon! Fine Art & Graphic Design. Handbags sold under the title 'Lady Bracknell' are also made by Oops Pardon! Environmentally friendly cleaning products are available to buy from 'Eco Logic'. Oops Pardon! and Eco Logic contact details: Georgia O'Neill This trader is not VAT registered. All prices are published on the site are subject to change - but you will be advised at the time you place an order, before you make any payment, in the unlikely event that a price has changed and not been updated on the site. Prices for goods bought via the PayPal shopping basket system, which require immediate payment, will be honoured as published on the site. Prices quoted do not include delivery charges (see below for tariff). Payments to Oops Pardon! can be made by cheque or with PayPal. Payments to Eco Logic can be made by cheque. Choosing PayPal allows payments to be made by credit card. This is the only method that card payments can be processed, please do not send details of your card by post or email to Oops Pardon! or Eco Logic. All deliveries for Oops Pardon! products are sent by Royal Mail. Standard service used is First Class recorded delivery. For urgent orders the option of using Special Delivery will be offered, this might incur a surcharge to the standard postal tariff. Orders for delivery outwith the UK will also be charged additional postage if necessary. Lady Bracknell handbags will be sent only by Special Delivery. Both methods of delivery will require a signature on delivery. For this reason, if you require goods to be sent to a work address, please make sure that your PayPal account is updated to include this. Goods cannot be sent to an address that differs from the one supplied by PayPal. UK Postal Tariff: POSTAGE If ordering by post, please add postage costs to your total. If ordering through PayPal, postage will be added at the checkout - orders outside UK will be subject to a surcharge. Orders up to £20 = £1.50 p&p. £20 - £50 = £3.00 p&p. £50 - £100 = £4.00. £100 and over = £5.00 p&p. Prices cover postage & packing. Goods can be sent overseas. If you would like to place an order that needs to be delivered outwith the UK, please contact me by phone or email with your potential order and I will fined out how much it will cost to post. Delivery for Eco Logic orders is for customers on the Isle of Mull only. This is not a mail order service and orders from off-island will not be processed. |
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Personalised items Goods made to the customer's personal specification cannot be refunded. Every effort has been made to describe the products accurately and provide the necessary information about image quality and requirements. Please read all the information provided before placing any order for personalised goods. Receipt of payment is considered as consent to process the order and as confirmation that the customer has read the terms and conditions. Cards (not personalised) & Handbags If a customer wishes to cancel an order, it would be appreciated if this is done as soon as possible to avoid unnecessary postal fees. Cancellations are accepted for up to 7 working days after the customer has received the goods. Goods are required to be returned in all circumstances. Return postage should be paid by the customer unless the goods are damaged or faulty. Design & Print Services You may cancel at any time during the design process but must pay for any work already completed on a project and cover the cost of any materials that have been purchased for the project (used or not). Print orders can be cancelled only prior to printing. |
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Order process: Design Services Enquiries for design services can be made by phone or email. The customer will be told the hourly rate and given an estimate of how long the work might take. The time estimate will vary depending on whether the customer is able to provide all or some of the photos, logos & text required for the job. Consent is then required from the customer to commence work. This should be done in writing by post or email. Any material supplied by the customer should be ready to use without need for editing or checking. Time spent checking and amending spelling, grammar and factual inaccuracies during the design process will be charged at the same hourly rate. A draft of the design - or a number of design ideas - will be provided for approval before commencing on the main body of work. Consent to proceed with the design is required at this stage. After the draft design has been approved and the remaining content has been included in the design, the customer will be invited to check for errors and necessary amendments. The customer will be notified when the estimated timescale for the project has been reached and will be given the opportunity to downscale elements of the design (that have not already been included) to minimise costs. |
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Order process: Print Services Print quotes will be supplied by post or email on receipt of a sample file provided by the customer. Prices vary and are based on print coverage and the quality of paper required. Quotes given are valid for 28 days. Files provided by the customer will be printed directly from disk without editing unless otherwise instructed by the customer. A proof can be provided if requested by the customer before printing the order. Files prepared by Oops Pardon! design service for print will be sent (hard copy or email) to the customer for proof-reading before printing. It is the customer's responsibility to check for inaccuracies/spelling mistakes/faults at this stage before giving consent to print. |
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Order process: Personalised
Calendars The customer sends the required 12 photos for their calendar along with their delivery details. Photos can be sent as hard copies by post, digitally on disk by post, or digitally by email. All hard copies will be returned with the completed order. An online form is available to facilitate this, but a normal email is sufficient, the form may also be printed and sent by post. A deadline for when the goods are required is also necessary. The total order price and payment options will be sent in reply by email. These options are a) cheque and b) PayPal - this option takes the form of a payment button within an email. No proofs are sent for calendars. Hard copy photos are scanned at 300 dpi or greater and printed, digital photos are printed as they come - unless specifically asked to be cropped/altered. Sample pages of medium and small format calendars can be purchased for £1.50, this fee will be taken off the final price should you choose to place an order. Receipt of payment is considered as consent to process the order and as confirmation that the customer has read the terms and conditions. |
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Order process: All other
personalised goods The customers sends a description of the required design, including wording, colour scheme and photo (if required). An online form is available to facilitate this, but a normal email is sufficient, the form may also be printed and sent by post. A deadline for when the goods are required is also necessary. Photos can be sent as hard copies by post, digitally on disk by post, or digitally by email. All hard copies will be returned with the completed order. A proof of the design will be emailed to the customer, changes to the design can be made, a proof will be sent after any changes. When the customer is satisfied with the design, the total order price will be confirmed and the payment options given. These options are a) cheque and b) PayPal - this option takes the form of a payment button within an email. Orders received by post should be accompanied by payment if delays are to be avoided. However, payment is not required until the design has been approved. Proofs can be sent by post. Receipt of payment is considered as consent to process the order and as confirmation that the customer has read the terms and conditions. The goods will be made on receipt of payment and despatched within 7 days of receipt of payment, unless an earlier despatch has been agreed beforehand in order to meet a deadline. Please note, badges, fridge magnets and keyrings are Not suitable for children under 36 months due to small parts, sharp points or sharp edges. |
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Order process: Cards Greetings cards can be bought either by the PayPal shopping basket or a form can printed from the website and sent with a cheque. |
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Order process: Handbags As these are individually crafted and unique, bags pictured on the site may not be available for sale and should be considered as illustrations of the general style of bag available. Interested customers will be sent up to date details of what is available on request. Special Delivery is the standard delivery option for these items. |
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Image quality requirements Imagery provided by the customer should not infringe copyright of others. Oops Pardon! takes no responsibility for any infringement of copyright that may occur from using material supplied by the customer. Photos on the ‘Skinny’ calendar are in a square format, pictures will be digitally cropped to fit but your originals photos will not be changed in any way. Please print your name clearly on the back of each photo along with the designated month. To prevent spoiling your photo, you can write this information on Post-it notes and stick them to the back of your pictures. Avoid writing in biro on the back of photos, it will transfer onto the front of other pictures. Please be careful if posting precious photographs, make sure they are well wrapped to prevent bending and water damage. Anything of value should be sent adequately insured - ask at your post Office for details of services. When scanning photos every effort will be made to get the best results but the scan is only as good as the original photo.
There is inevitably a decrease in image quality
Blurred photos cannot be put into focus
Small images cannot always be adequately
enlarged
Digital photos will be printed as supplied.
Really bad cases of 'red-eye' can be improved
if requested. The large calendar option needs to have reasonably large photos supplied to maintain picture quality as the images are enlarged to A4 size.
If you are providing printed images to scan please note that photos printed from an inkjet printer do not scan well and will be very speckled. If they have been printed on an inkjet then they must already be on a computer - please copy them to disk instead of sending a print out. |
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Copyright Any photos provided, layout designed, logo designed or text composed by Georgia O'Neill of Oops Pardon! will remain the copyright of Georgia O'Neill of Oops Pardon! unless assigned to the customer in writing. |
All the images, designs, maps and ideas illustrated on this website are the property and copyright of Georgia O'Neill (unless otherwise credited). Work published on the internet is still covered by copyright and intellectual property rights - please do not use any of the material here without the consent of the owner. Please contact me if you wish to use something, I probably don't charge as much as you think - or there might be no charge at all - but please ask first.
